Last updated: September 2026. [Owner: have these reviewed before launch.]
SantaSaidMyName (santasaidmyname.com) is a brand of Smokes Convenience Store LLC, 1900 Riverside Drive South Williamsport PA 17702. Questions, fixes or refunds: elves@santasaidmyname.com.
SantaSaidMyName makes personalized audio messages, videos and printable keepsakes in the voice of a fictional Santa Claus character, for entertainment. The voice is computer-generated. It is not a real person and not a recording of any actor.
You must be 18 or older to place an order. You confirm that you are the child's parent or guardian, or have their permission, and that the details you enter are yours to share. Orders are for personal, non-commercial use.
Santa never promises specific gifts. What arrives on Christmas morning is up to you.
What we collect: your email address, your first name if you give it, and the details you type about your child: a first name, how to pronounce it, age, and a few fun facts (a good deed, a gift hint, a pet or sibling, your town). If you add the Christmas Eve call, we collect the phone number and time you choose.
What we never collect: a child's last name, photo, email address, or school. Children do not use this site. Parents fill in the form.
How we use it: only to write, record and deliver your order, and to email you your download link. Your details are processed by the services that make the product work: Anthropic (writing the script), ElevenLabs (the voice), Stripe (payment), Resend (email), Twilio (the phone call, if chosen) and Printful (making and shipping Gift Shop items). We never sell your information.
Advertising cookies: to show our ads to parents who have already visited, our public pages may use advertising tags (pixels) from our ad partners, such as our radio partner's digital advertising service and Meta. Those partners can learn that a browser visited our site, heard a free preview, or made a purchase and its dollar amount. They never receive your child's name or details, your email address, or your order: the tags never load on order or download pages. You can turn off ad tracking in your browser's cookie or privacy settings.
Santa's phone call: the call only plays audio. In the "Santa talks with them" style, Santa pauses so your child can answer, but nothing said on the call is heard, recorded, transcribed or stored by us or Twilio.
How long we keep it: we delete children's details and order files after the holiday season, by the end of January. You can ask us to delete your order sooner by replying to any email from us.
You hear a free preview of Santa saying your child's name before you pay. If anything in the finished message is wrong, use the "Fix something" button on your download page and we'll redo it free. If it still isn't right, reply to your delivery email within 14 days and we'll refund you.
The Christmas Eve call: Santa tries your number at the time you picked and once more 10 minutes later. If neither call connects (no answer, busy, or a problem on our side), we automatically refund the $4.99 call add-on to your card and email you a link to play Santa's message instead. A call that is answered, including by voicemail, counts as delivered.
Gift Shop items: every item is printed to order with the name you typed, so we can't take returns for a change of mind or a size swap. Please double-check spelling and sizes before you check out. If an item arrives damaged, misprinted, or isn't what you ordered, email us a photo within 30 days of delivery and we'll send a free replacement or refund it. If a package is lost in the mail, let us know and we'll sort it out. Items are made and shipped by our print partner (Printful), so your shipping address and the text on the item are shared with them to fulfil the order. We ship to US addresses only for now.
The talking ornament: its code opens a private page that plays your child's Santa message. Because it's a keepsake, we keep that one message file available for as long as the ornament is in use, even after we clear order details at the end of the season. The page shows nothing but the message. Email us any time and we'll switch it off and delete the file.
© 2026 SantaSaidMyName, operated by Smokes Convenience Store LLC.